Frequently Asked Questions
Everything you need to know about our headwear and services.
How should I clean my Coal Headwear hat or beanie?
To preserve the shape and fabric quality, we recommend hand washing in cold water with a mild detergent. Lay flat to dry and avoid machine drying or high heat.
What is your return policy for online orders?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our returns portal to initiate a domestic return label.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping rates and delivery times are calculated at checkout based on your location and selected courier.
How do I know what size to order?
Most of our beanies are one-size-fits-all due to their stretch. For brimmed hats and caps, please refer to the specific size guide on the product page to measure your head circumference.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of placing the order by contacting our support team.
What materials do you use in your products?
We use a variety of premium materials including fine acrylic, merino wool, recycled polyesters, and organic cotton to ensure durability, comfort, and sustainability.